Customer Renewal Probabilities and Population Life Expectancy
Statistical methods provide analytical methods to mathematically describe customer population life expectancy. While historical retirement activity is frequently studied to forecast customer retirement behavior, in some instances customer retirement experience is lacking so alternative methods are needed to develop customer retirement behavior. The study of customer renewal expectations provides an alternative method to describe customer retirement behavior and portray customer population life expectancy.Abstract
Contributor Notes
Richard K. Ellsworth is with Deloitte Financial Advisory Services LLP. He is an Accredited Senior Appraiser (ASA) in business valuation as well as a licensed Professional Engineer (PE) and a Chartered Financial Analyst (CFA). The views expressed in this article are those of the author and do not necessarily represent the views of Deloitte Financial Advisory Services LLP.